Freeasy
— Handling of Personal Information

1．Name of the Business Operator
iBRIDGE Corporation.

2．Personal Information Protection Manager or Deputy
Personal Information Consultation Desk Representative
For contact details, see “14. Consultation Desk.”

3．Methods of Obtaining Personal Information

  • Inquiries and applications submitted via the web
  • Separately provided documents
  • Confirmation via email, telephone, or in-person communication

4．Obtaining Personal Information by Methods Not Easily Recognizable by the Individual

  • Use of cookies and web beacons
  • Linking of access logs with personal information
  • Email open-tracking functionality

5．Voluntary Provision of Personal Information

  • Providing personal information is voluntary; however, if information is not provided, the Company may be unable to fully respond to requests.

6．Purpose of Use of Personal Information

  • Providing information on, and delivering, the Company’s services and products
  • Various communications and surveys related to the Company’s services
  • Contracts and payment processing related to transactions
  • Responding to questions, requests, complaints, and consultations
  • Any additional purposes of use added with the individual’s consent

■ Information Handled

  • Contact information such as organization name, department name, job title, name, address, telephone number, inquiry details, and email address
  • Products and services of interest and related details
  • Transaction details, transaction history, transaction service information, and other related information for payment management purposes
  • Any additional items added with the individual’s consent


7．Third-Party Provision of Personal Information
The Company does not provide personal information to any third party, except where required by law or regulation or where the individual has given prior consent.

8．Outsourcing of Personal Information Handling

  • The Company evaluates and selects outsourcing partners based on their level of personal information protection, and outsources handling while exercising adequate supervision.
  • Current outsourcing examples:
    • Server management: data center operators
    • Telephone inquiries: call center operators

9．Security Control Measures

  • Establishment and operation of a personal information protection management system based on the Act on the Protection of Personal Information, related laws and regulations, and guidelines established by government agencies
  • Internal operational reviews, internal audits, and examinations by external certification bodies

10．Contact for Inquiries Regarding Disclosure, Correction, and Other Requests for Personal Information
Inquiries are handled at “14. Consultation Desk.”

11．Contact for Complaints Regarding the Handling of Personal Information
Please contact “14. Consultation Desk.”

12．Procedures for Requesting Disclosure, Correction, and Other Actions

  • After identity verification, requests are submitted via the URL form indicated in “14. Consultation Desk.”
  • If identity cannot be verified, a government-issued identification document is required.
  • For requests made by an authorized representative, a power of attorney and the representative’s government-issued identification document are required.
  • In certain cases, requests may not be fulfilled due to requirements under laws or regulations or for other special reasons.

13．Provision of Information to Advertising Distribution Service Providers

  • For the sole purpose of efficiently displaying advertisements tailored to customers’ interests, the Company uses the following services provided by advertising distribution service providers. Personal information held by the Company is irreversibly encrypted into a non-personally-identifiable format before being provided.
  • For details on each service, please refer to the respective pages below.
  • To request the cessation of third-party provision, please contact “14. Consultation Desk” to complete the necessary procedures.


■ Google Customer Match


■ Meta Custom Audiences

14．Consultation Desk

  • The Company responds to requests regarding personal information subject to disclosure in accordance with applicable laws and regulations.
  • Please submit requests via the form below:
    https://ibridge.co.jp/html/access2_p.html

15．Service Hours

  • Reception: year-round, 24 hours a day
  • Response: weekdays, 9:00 a.m. to 5:30 p.m. (closed on Saturdays, Sundays, national holidays, and the year-end / New Year period)

16．Amendments

  • This notice may be amended without prior notice due to revisions to laws or regulations or for the Company’s administrative reasons.
  • Please refer to the Company’s website for the most current version.

Established: April 1, 2005
Last amended: February 24, 2026